Return & Refund Policy

1. Introduction

At Discount Mart, we are committed to ensuring a smooth and reliable shopping experience for our customers. Please read our return and refund policy carefully before placing an order.

2. Product Receiving & Unboxing (Mandatory)

To be eligible for any return or replacement request, customers must record a clear unboxing video while opening the package.

The video must:

Start before opening the package.
Clearly show the parcel condition.
Show the product inside without any cuts or edits.

❌ Without a valid unboxing video, no complaints or claims will be accepted.

3. Return Eligibility

You can request a return or replacement if:

You received a damaged product.
You received a wrong item.
The product has a manufacturing defect.

📌 The issue must be reported within 24 hours of delivery.

4. Non-Returnable Conditions

We do not accept returns if:

The customer changes their mind after receiving the product.
The product is used, damaged, or altered by the customer.
No unboxing video is provided
The complaint is made after 24 hours.

5. Cookies and Tracking Technologies

We use cookies to remember your cart, recommend products, and analyze website performance. You can manage cookie settings in your browser.

6. Refund Policy

If a return is approved, you will receive a replacement product or refund based on availability.
Refunds are processed within 3–5 working days after verification.
Refund will be sent via the original payment method or mobile banking.